Frequently Asked Questions
Q: What are the benefits of purchasing oriental handicrafts and rare natural products?
A: Oriental handicrafts and rare natural products possess positive energy and bring good fortune, creating a harmonious and prosperous environment. They are also aesthetically pleasing, enhancing the ambiance of any space and adding a touch of elegance and sophistication. Furthermore, these unique and exclusive items are often considered valuable collectibles, holding both monetary and sentimental worth. By owning and appreciating these treasures, individuals can potentially improve their relationships, enhance their careers, and cultivate a sense of fulfillment and well-being.
Q: In what ways has your products changed in the lives of your past customers?
A: Throughout our purveying oriental goods since 1993, the testimonials we have received from our clientele regarding the positive transformations they have experienced in their personal relationships, professional endeavors, and financial fortunes following the acquisition of our products have been numerous and compelling. To cite a notable historical instance, a corporate client hailing from a New York-based technology firm, upon procuring one of our artifacts, successfully steered his enterprise through a precarious financial crisis, culminating in a triumphant initial public offering on the NASDAQ exchange 6 years after his initial purchase. While such examples abound, we are constrained by our unwavering commitment to client privacy from divulging further specifics.
Q: Are coupons available?
A: Yes. OriGoods offers coupon codes with various thresholds and discount rates periodically. Stay connected with us by checking our website homepage and following our social media accounts for coupon updates. To avail the best possible price, ensure that you apply your coupon code at Cart or Checkout page.
Q: Do you deliver to my country/region?
A: Yes. OriGoods provides worldwide shipping. We have rich experience doing offline business with global customers. We now enthusiastically welcome online customers from all countries and regions.
Q: How long will it take to receive the order after placing it?
A: Based on our past experience, customers will receive their goods within 7 days on average after placing orders. The maximum delivery time generally does not exceed 15 days. While our delivery speed surpass industry benchmarks, OriGoods remain dedicated to continuously optimizing the timeliness of our global delivery solutions.
Q: How much does shipping cost?
A: Regardless of the quantity of items within your purchase, a nominal shipping fee of $4.99 will be uniformly applied. However, Origoods extend complimentary shipping for all orders that surpass the $99 threshold, allowing you to enjoy free delivery without additional charges.
Q: How to track the logistics of my order？
A: Upon shipment, you will receive a timely email notification from OriGoods providing the name of the carrier handling your delivery and your order number, enabling you to conveniently track the progress of your shipment using the provided information.
Q: What is your quality assurance policy?
A: At OriGoods, we are unwavering in our dedication to delivering products of unparalleled quality. As a testament to our commitment, we provide an enduring lifetime quality assurance service. In the unlikely event that you encounter quality issues not stemming from human actions, our highly responsive after-sales support team stands ready to provide you with exceptional assistance. Contact us at support@origoods.com, and we will swiftly resolve any concerns you may have.
Q: What is your return policy?
A: From the date of merchandise receipt, OriGoods offer a full 7-day no-hassle return policy. If you need to return an item, please send an email to return@origoods.com. You are kindly requested to ship the product to a designated location, ensuring it is in an unused and undamaged condition. Please note that you will be required to bear the return shipping fees. Once we receive the returned item, we will gladly initiate a refund of the purchase price, excluding the original $4.99 shipping fee per order. For orders that qualified for free shipping, the $4.99 shipping cost will be deducted from the refund amount.
Q: What is your private policy?
A: Since our very inception, OriGoods have harbored a profound reverence for the privacy of our clientele, exercising unwavering vigilance to safeguard their user data in the strictest confidence. For an exposition of the intricacies of our privacy policy, we kindly direct you to peruse our Privacy Policy page.